Privacy Policy

Effective Date: January 30, 2025 

At Alumix, your privacy is our priority. We are committed to protecting your personal data and being transparent about how we collect, use, and safeguard it. This Privacy Policy outlines our practices concerning your personal data and your rights under Singapore’s Personal Data Protection Act 2012 (PDPA). 

1. Scope of This Policy 

This Privacy Policy applies to all personal data collected through our website, mobile applications, and any other interactions you may have with Alumix, including purchases, inquiries, or subscriptions to our services. 

2. What Data We Collect 

We may collect the following types of personal data: 

  • Personal Identifiable Information: Name, contact details (email, phone number), and delivery address. 
  • Account Information: Username, password, and order history if you create an account. 
  • Payment Information: Credit/debit card details and billing addresses. 
  • Browsing Information: IP addresses, cookies, device information, and browsing behavior on our website. 
  • Feedback: Surveys, product reviews, or customer service interactions. 

3. How We Use Your Data 

We use your personal data to: 

  • Process your orders, including payments, delivery, and returns. 
  • Provide a personalized shopping experience by suggesting products based on your preferences. 
  • Improve our website and services through analytics and customer feedback. 
  • Send marketing materials, promotions, and updates (if you have opted in). 
  • Respond to your inquiries and provide customer support. 
  • Comply with legal obligations or respond to lawful requests. 

4. How We Protect Your Data 

We implement robust security measures to safeguard your personal data, including: 

  • Encryption for sensitive data such as payment information. 
  • Secure access protocols to prevent unauthorized access. 
  • Regular monitoring and auditing of our systems for vulnerabilities. 

5. Sharing of Personal Data 

We do not sell or trade your personal data. However, we may share it with: 

  • Service Providers: Third-party vendors who assist with payment processing, order fulfillment, and marketing campaigns. 
  • Legal Authorities: If required by law or in response to legal requests. 

All third parties are bound by contractual obligations to protect your personal data and use it solely for the purposes outlined in this policy. 

6. Your Rights 

Under the PDPA, you have the right to: 

  • Access and correct your personal data. 
  • Withdraw consent for specific uses of your data. 
  • Request deletion of your personal data, subject to legal or contractual obligations. 

To exercise your rights, contact us at hello@alumix.com.sg. 

7. Cookies and Tracking Technologies 

We use cookies and similar technologies to: 

  • Enhance your browsing experience. 
  • Analyze website performance. 
  • Deliver targeted advertisements. 

You can manage your cookie preferences in your browser settings. 

8. Retention of Data 

We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. 

9. Updates to This Policy 

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website. 

10. Contact Us 

Alumix Customer Support 

Email: hello@alumix.com.sg  

Phone: 6555 5255

Address: 2 Woodlands Sector 1, #05-24 Spectrum 1, Singapore 738068