DELIVERY INFORMATION

Over here at Alumix, we take pride in making our furniture and we will try our best to ensure your purchase is delivered to you on time. Our products are packaged and will be handled by our team of Alumix professionals.

Once your order has been placed and received in our warehouse, we will send out a confirmation email to inform you about your delivery date.

Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are included in the Product Information on our website.

Note: You can opt for self-assembly and our delivery team will place your unassembled item(s) at your doorstep upon arrival. To do so, simply tick the Contactless Delivery check box during checkout. If you have already placed an order and would like to request for Contactless Delivery, please contact us at hello@alumix.com.sg or call us at +65 6555 5255

TYPES OF DELIVERY

  1. Parcel Delivery

All our products will be delivered by Alumix delivery team.

Items will be delivered to you at your door. This excludes unpacking, assembly, installation or moving of items into any room into your home unless you opted in for Installations during checkout.

On the day of delivery, you will receive a call or an SMS from our delivery team. If you are unable to receive your items on the day of delivery, you may instruct our delivery team to leave your package(s) at your doorstep at your own risk.

If no such instructions were given, our delivery team will either attempt to reschedule another delivery or immediately return the items to our warehouse and Alumix team will contact you to do another rescheduling.

Kindly note that there will be a restocking fee for items returned to our warehouse and re-scheduling for delivery.

  1. For Bulky Delivery Items

For furniture items, we will provide two-person local delivery and therefore offer the utmost care to our products and to your delivery experience.

This delivery service applies to all Alumix furniture items only, and includes moving of items into the room of choice in your home, unpacking, assembly and installation. 

For bulky deliveries, the Alumix team will contact you via email or call to schedule your delivery in advance. If you wish to change your delivery timing, you may do so at no charge before 5 working days of the original scheduled delivery date. Rescheduling within 5 working days of original scheduled delivery date will incur a restocking fee of 10% per delivery order for invoices valued below S$800, or S$100 per delivery order for invoice valued above S$800.

DELIVERY CHARGES

Our delivery charges are intended to cover the processing of your order, handling and packing the products, and delivery to you.

Standard Delivery is free for orders of $800 and above and includes delivery during non-peak delivery time slots. Additional charges apply for peak hour delivery slots (please see section on Additional Charges & Services).

Please refer to the delivery charges for orders below $800.
We currently deliver within Singapore only.

ADDITIONAL CHARGES & SERVICES

  1. a) Peak Hour Delivery Slots

Alumix do deliver on Saturdays between 9:30am to 1:30pm or 1:30pm to 5:30pm depending on delivery areas. We do not deliver on Sunday. Currently, there is no extra charge for Saturday delivery

Kindly note that some condominiums have strict delivery curfew (i.e. no delivery after 5pm or on weekend), so do check with your condo management before making arrangements. We seek your understanding that we will not be able to refund your weekend delivery fee for any failed delivery attempt should the management not allow us to proceed. Lastly, if you have any special requests, feel free to write in to hello@alumix.com.sg  and we’ll see what we can do for you!

We deliver to any street address in Singapore, excluding restricted areas like Pulau Ubin. If you’re unsure of whether we delivery to your area, do send an email to hello@alumix.com.sg  to check with our friendly Alumix team.

  1. b) Carry-up Service

Carry-up Service is required for delivery to any location above ground floor without direct, unobstructed lift access. This includes carrying furniture up any flight of stairs within apartments or landed property.

Examples:

  • Narrow lift doorway for the furniture items to go through
  • Staircase within landed properties and HDB maisonette
  • Walk-up apartments without direct lift access

Carry-up service is charged at $100 per every non-lift accessible level. Please note that this service is limited to carrying up a maximum of 3 storeys / flights of stairs.

You may arrange for carry-up service at any of the following points:

  • a) During checkout: An option to add on carry-up service will be available.
  • b) During delivery scheduling: When your order is ready for dispatch, an email will be sent to you. 
  • If you require carry-up service but have not arranged for it at any of the steps above, please contact our Alumix team or send a request via our Contact Us page. Kindly ensure we are notified and have acknowledged your request at least 3 business days before your delivery date (the 3 business days cannot include the day/date you inform us).

We agree to deliver goods to you on the understanding that availability of access is reasonable. It is your responsibility to check measurements to ensure your items will fit through the doorways or passageways leading to your location.

If there are obstructions to direct lift access experienced during delivery, the Delivery Team will assess whether it is possible to perform carry-up service on the spot (and bill the charges later) or to reschedule delivery. depending on the number of items to be delivered, manpower, hazard assessment as well as other operational considerations. If the Delivery Team determines that delivery has to be rescheduled, there will be a restocking fee of 10% for orders valued below $800, or $100 for orders valued $800 and above.

Alumix reserves the right to reject or cancel carry-up service for any item that exceeds 80 kg due to hazardous risk (see section on ‘Right to Refuse or Cancel Delivery due to Hazardous Situations’). In such a case, you have the option to self-carry the item. However, Alumix will not be liable for damages incurred. Alternatively, you may choose to return this item and request for refund.

  1. c) Disposal Service

We do not provide disposal service. 

Note: For customers residing in HDB estates, the town council provides disposal service for all residents. For more information, kindly contact your respective town council.  

REFUSAL OR CANCELLATION OF DELIVERY DUE TO HAZARDOUS SITUATIONS

We agree to deliver goods to you on the understanding that reasonable access is available. It is your responsibility to check measurements to ensure your items will fit through the doorways or passageways leading to your delivery location.
Alumix reserves the right to refuse or cancel delivery/fulfilment of any add-on service in any of the following situations:
– If reasonable access is unavailable or if it becomes hazardous (i.e. items prone to damage on narrow stairway, obstruction of passageway)
If a carry-up service or disposal service is required and the item exceeds 80kg. In such a case, you have the option to self-carry the item. However, Alumix will not be liable for damages incurred.
In the event that the delivery of your items or the fulfilment of any add-on service is cancelled, all items returned to us will be restocked and you will be refunded the value of your order, minus the delivery and restocking fee.

RECEIVING ITEMS

On delivery, customer or 3rd party (whom are appointed by the customer for sign-off) shall inspect the item(s) and the surroundings carefully before our delivery team leaves the premise. Any damages detected should be reported immediately to the delivery team and be sure it is noted on the delivery order. Upon signing acceptance of the delivery order, it will be treated that conditions of goods and surroundings are within acceptance level of the consumers. Any discrepancies reported will not be accepted and Alumix reserve the right to reject any claims that are incurred after delivery of your items.

You will also need to email us at hello@alumix.com.sg and provide a detailed description of fault and photos/videos showing the damages. We will aim to provide a response within 2 business days. Please note that insufficient information on issue/defects may incur delays with us in providing a resolution.

Alumix reserves the right in its absolute discretion to determine whether a part has failed due to a defect or wear and tear. Such replacement or repair is offered by Alumix at its sole discretion. All replacement or repair of item(s) will depend on the next available schedule. Alumix shall not be liable for any consequences (whether direct or indirect) of the delay in the delivery of the replacement item and no such delay shall entitle the customer to treat this agreement as being repudiated by Alumix or to any comparison. All full refund due to defects will be refunded as follows: Purchase Price – Delivery Fee = Refunded Amount (S$).

WRONG DELIVERY ADDRESS

All unsuccessful delivery orders will be returned to our distribution centre and restocked. To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a restocking fee of 10% for orders valued below $800, or $100 for orders valued $800 and above.

DELIVERY RESCHEDULING

Customers may reschedule the delivery with no additional charges with minimum notice of 5 business days (Monday – Friday, 9am – 6pm. Excluding Public Holidays) before the delivery date (subjected to the availability of delivery slots). For re-scheduling of delivery within 5 business days before agreed delivery, Alumix will charge a restocking fee of 10% for orders valued below $800, or $100 for orders valued $800 and above.

Additional charges paid for peak hour delivery time slots will not be refunded if the rescheduled delivery falls on a standard delivery time slot.

NOT AT HOME TO RECEIVE 

For Parcel Delivery:

If you are not present to receive your scheduled parcel delivery, you may instruct the delivery partner to leave your delivery package(s) at your doorstep at your own risk.

If no such instructions were given, the delivery partner will either attempt to reschedule another delivery or immediately return the items to our warehouse (depending on the delivery team) – upon which the Alumix team will contact you to schedule another delivery date.

If items are returned to our warehouse, the Alumix team will reschedule the delivery, with a restocking fee of 10% for orders valued below $800, or $100 for orders valued $800 and above.

For Bulky Two-Person Delivery:

If you are not present to receive your scheduled bulky two-person delivery at the time slot stated, our delivery partner will return the items to our distribution centre. The Alumix team will reschedule the delivery, with a restocking fee of 10% for orders valued below $800, or $100 for orders valued $800 and above.

DELIVERY RESTRICTIONS OR REFUSAL OF ENTRY BY BUILDING MANAGEMENT

Some areas especially for condominiums, private apartments and offices located in the central business district (CBD). Please check with your building management if there are any such delivery restrictions before confirming your delivery details with us, so that we can make the appropriate arrangements in advance.

Some common restrictions includes:

  • Vehicle height limits
  • Parking restrictions
  • Cut-off time for deliveries
  • Forms, deposits or lift padding required (note: our delivery team will not be able to assist with putting up lift padding)

You might be required to place a deposit to the building management for moving goods into their premises if necessary.

Should your building management reject admittance of our delivery team, delivery will be rescheduled (please ensure you have obtained the permit by your building management for the new delivery date) with a restocking fee of 10% for orders valued below $800, or $100 for orders valued $800 and above.

DELAYED DELIVERY DUE TO UNFORESEEN CIRCUMSTANCES

  1. In the event of delay in shipment due to unforeseen circumstances, Alumix reserves the right to reschedule the delivery, subjected to the availability of delivery slots.
  2. A time frame will be advised but cannot be guaranteed.
  3. Alumix will not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being rejected by Alumix or to any comparison.
  4.  Should you need to change the date of delivery, please inform us at least 5 business days in advance. Which means, if your delivery is on a Thursday, you will need to write in or watsapp our friendly Alumix team before the end of last Wednesday, one day before the first business day. Assuming no Public Holidays in between.

STORAGE CAPACITY

Alumix will provide up to 2 months free storage from the estimated delivery date. After the free storage period, storage charges will be at 5% of the item value per month. To request for storage, please indicate a note in the Special Request section during checkout.