Alumix Furniture Refund and Return Policy 

Effective Date: January 30, 2025 

At Alumix, we stand by the quality of our furniture and strive to ensure every customer is satisfied with their purchase. If your item does not meet your expectations, we offer a clear and straightforward refund and return policy.

1. Eligibility for Refunds and Returns

Furniture purchases may be eligible for a refund or return if they meet the following criteria: 

  • Timeframe: Requests are made within 14 days of delivery or collection. 
  • Condition: 
    • The item is unused and in its original condition. 
    • All components, accessories, and assembly tools are included. 
    • The original packaging is intact, or equivalent packaging is used for returns. 
  • Proof of Purchase: A valid receipt, invoice, or order confirmation is provided. 

2. Non-Refundable Items

Certain furniture items are not eligible for refunds or returns, including: 

  • Clearance, display, or final-sale items marked as non-refundable. 
  • Items damaged due to improper assembly, misuse, or normal wear and tear. 
  • Furniture that has been assembled or installed unless it is defective. 

3. Damaged or Defective Furniture

We take every precaution to ensure your furniture arrives in perfect condition. If your item arrives damaged or defective: 

  • Notify us within 7 days of delivery or collection. 
  • Contact us at hello@alumix.com.sg or 6555 5255 with photos of the damage or defect for verification. 
  • Depending on the situation, we will offer: 
    • A replacement. 
    • A repair at no cost to you. 
    • A full refund, including delivery charges, if repair or replacement is not possible. 

4. Refund Process

  • Initiating a Return: 
    • Our team will guide you in preparing the furniture for return and arrange for collection if required. 
  • Inspection: 

Returned furniture will be inspected upon receipt. If the item meets the eligibility criteria, we will process your refund. 

  • Timeline: 

Refunds are processed within 14 business days after the returned furniture passes inspection. 

5. Refund Methods

Refunds will be issued through the original payment method: 

  • Credit/Debit Cards: Refunds will be credited back to your card. 
  • Bank Transfers: Refunds will be processed to the original account. 
  • Cash on Delivery: Refunds will be issued via bank transfer or in-store credit. 

6. Return and Exchange Shipping Costs

  • Faulty or Damaged Items: Alumix will cover all return shipping or collection fees. 

7. Assembled Furniture

For furniture that has already been assembled: 

  • Returns or refunds are not permitted unless the item is defective. 
  • If you believe the defect is due to manufacturing issues, please contact us for an assessment. 

8. Exchanges

We allow exchanges for eligible furniture within 14 days, subject to stock availability. If the desired item is unavailable, a refund or store credit will be offered. 

9. Customer Support

For assistance with refunds, returns, or exchanges, contact us at: 

Alumix Customer Support 

Email: hello@alumix.com.sg  

Phone: 6555 5255

Address: 2 Woodlands Sector 1, #05-24 Spectrum 1, Singapore 738068