Terms and Conditions

Welcome to Alumix! By accessing or using our services, you agree to the following terms and conditions. Please read them carefully to ensure a smooth and satisfactory experience.

1. General Terms

  • These Terms and Conditions govern your use of Alumix’s website, products, and services.
  • Alumix reserves the right to update these terms at any time. Continued use of our services constitutes your acceptance of the revised terms.

2. Products and Warranties

  • Product Standards: Alumix furniture complies with Singapore’s safety regulations, including the Workplace Safety and Health Act and Consumer Protection (Safety Requirements) Regulations.
  • Product Dimensions: All product measurements are subject to a ±5mm deviation due to standard production variables.
  • Warranty: Alumix offers a 6-month warranty for manufacturing defects, covering structural integrity and hardware malfunctions. Exclusions include normal wear and tear, misuse, and damage from improper assembly.
  • For warranty claims, contact Alumix Customer Support with proof of purchase and images of the defect.

3. Health and Safety

  •  Alumix furniture is tested to ensure formaldehyde-safe materials and compliance with international safety standards.
  • Customers should follow provided assembly instructions and adhere to weight and usage guidelines to ensure safe use.

4. Payments and Delivery

  • Payment options include credit/debit cards and PayNow. All payments must be completed before the delivery date.
  • Delivery Services: Alumix provides various delivery options, including express and truck delivery, with installation scheduling available through our website.
  • Delivery times and availability are subject to confirmation by Alumix.

5. Returns and Refunds

  • Returns are accepted for manufacturing defects within the warranty period.
  • Refunds, if applicable, are processed once the returned product has been inspected and approved.
  • Shipping costs for ineligible claims are the customer’s responsibility.

6. Privacy and Data Protection

  • Alumix values your privacy and complies with Singapore’s Personal Data Protection Act (PDPA).
  • Personal data collected is used for order processing, delivery, and personalized experiences. For details, see our Privacy Policy.

7. Limitations of Liability

  • Alumix is not liable for incidental or consequential damages resulting from product misuse or improper installation.
  • Our maximum liability is limited to repair, replacement, or refund under the warranty terms.

Customer Support

For inquiries, claims, or assistance, please contact:
Email: hello@alumix.com.sg
Phone: 6555 5255
Address: 2 Woodlands Sector 1, #05-24 Spectrum 1, Singapore 738068

Thank you for choosing Alumix. We’re committed to enhancing your space with safe, stylish, and high-quality furniture!